Privacy Policy

What Information We Collect

Let's be direct about this. We collect information that helps us run effective educational programs. Nothing more, nothing less. Here's what we're talking about:

Information You Give Us Directly

• Your name, email address, and phone number when you inquire about programs or enroll
• Educational background and experience level to match you with appropriate courses
• Technical setup details so we can ensure your system runs the development tools
• Payment information when you register for paid programs
• Communication preferences for how you'd like to hear from us

Information We Collect Automatically

When you visit our website, some technical information gets logged automatically. This includes your IP address, browser type, pages you visit, and how long you spend on the site. We use this to understand what content works and what doesn't.

How We Use Your Information

Everything we collect serves a specific purpose tied to education delivery. We're not in the data business — we're in the teaching business.

We occasionally send updates about new programs or schedule changes. These aren't marketing blasts — they're informational emails you can opt out of anytime. The unsubscribe link is always at the bottom.

Who We Share Information With

We keep your information mostly to ourselves. But running an education platform means working with a few trusted partners:

• Payment processors who handle transactions securely (we never see your full card details)
• Cloud hosting providers where our learning materials and systems are stored
• Email service providers for course communications and updates
• Analytics tools to understand how people use our website

All these partners are bound by contracts requiring them to protect your data and use it only for the services they provide us. We don't sell or rent your information to third parties. Ever.

Your Rights Over Your Data

You have significant control over your personal information. These aren't just theoretical rights — we actually honor them.

To exercise any of these rights, email us at info@edutinaharbrix.com with your request. We'll verify your identity and respond within the timeframes required by law. There's no fee unless your request is clearly excessive or repetitive.

How We Protect Your Information

Security isn't something we tacked on later — it's built into how we operate. Our approach combines technical measures with sensible organizational practices.

Technical Safeguards

• Encryption for data transmission and storage of sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems protecting our infrastructure
• Secure authentication protocols for student and staff access
• Automated backup systems with encrypted storage

Organizational Measures

Only staff members who need access to your information get it. We maintain detailed access logs and conduct regular training on data protection. Our team signs confidentiality agreements, and we have clear protocols for handling data incidents.

If a security breach ever affects your data, we'll notify you and relevant authorities within the timeframes required by law. We'll also explain what happened, what information was involved, and what steps we're taking.

Data Retention and Deletion

We don't keep your information longer than necessary. But "necessary" varies depending on the type of data and legal requirements.

Active Student Records

While you're enrolled or actively engaging with our programs, we maintain complete records to support your education. This includes course materials, progress tracking, communications, and any submissions or projects.

After Program Completion

• Academic records and certificates: 10 years for verification purposes
• Financial transactions: 7 years as required by Macedonian tax law
• General communications and inquiries: 3 years unless you request earlier deletion
• Marketing consent records: Until you withdraw consent, then promptly deleted
• Website analytics: Aggregated data retained indefinitely; individual identifiers removed after 26 months

When retention periods expire, we securely delete or anonymize your information. Deletion means complete removal from our systems, including backups, within 90 days. Anonymization means stripping away anything that could identify you while keeping aggregated data for statistical purposes.

International Data Transfers

Most of your data stays within European Economic Area data centers. However, some of our tools and partners operate globally, which occasionally means information crosses borders.

When data leaves Macedonia or the EU, we ensure adequate protection through:

• Standard contractual clauses approved by European authorities
• Partner certifications demonstrating compliance with international data protection standards
• Additional security measures for sensitive information
• Regular assessments of transfer arrangements to ensure continued adequacy

If you have concerns about international transfers affecting your data, contact us to discuss the specifics of your situation.

Children and Minors

Our programs are designed for adults and older teenagers pursuing professional skills development. We don't knowingly collect information from children under 16 without parental consent.

If someone under 16 wants to enroll, we require documented parental or guardian consent before processing their information. Parents have the right to review, modify, or delete their child's data at any time.

If we discover we've inadvertently collected information from someone under 16 without proper consent, we'll delete it immediately upon notification.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We review this policy regularly and update it when necessary.

When we make significant changes, we'll notify you by email if you're an active student or prominently on our website for everyone else. The "Last Updated" date at the top reflects when changes took effect.

Continuing to use our services after updates means you accept the revised policy. If you don't agree with changes, you can close your account and request data deletion.

Complaints and Regulatory Contact

We hope to resolve any concerns directly, but you have the right to lodge complaints with supervisory authorities.

In Macedonia, the relevant authority is:

If you're located in another EU member state, you can also contact your local data protection authority.